Delivery & Returns


Delivery

 

1. GENERAL INFORMATION

1.1 We use the Royal Mail First Class service for all deliveries. Charges are outlined on product pages.

1.2 At present, we only ship to addresses within the UK. We cannot ship to PO Box numbers.

1.3 We aim to package and ship all orders within three working days.

1.4 A signature or proof of identity may be required. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.  Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point - see Royal Mail Terms and Conditions for further details.

1.5 BRYD.STYLE do not accept responsibility for any address errors made by the customer.

 

2. INCORRECT/DAMAGED GOODS

2.1 We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contract us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. For any incorrect items received all delivery charges will be refunded back to your original method of payment.

 

Returns

 

1. GENERAL INFORMATION

1.1 Eligibility - For hygiene reasons we cannot accept returns or exchanges on hair accessories.

1.2 If you are not 100% satisfied with your purchase, and if eligible in (see 1.1) you can return it within 14 days of receipt and in 'as new' condition (re-saleable, unworn, unsoiled condition) for a refund or like-for-like exchange (availability dependent due to limited edition nature of some of the products).

1.3 Returns are only accepted for products purchased directly from BRYD.STYLE, if you have purchased from a third party or retail partner they must arrange your return or exchange.

1.4 If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, unwashed, unworn and scent neutral.

1.5 When returning items to us, please ensure the product is well packaged and protected from damage in transit.

1.6 BRYD.STYLE is not responsible for any postal costs for returns, these must be paid for by the customer.

1.6 Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. BRYD.STYLE is not responsible for and are not liable for, any items lost in transit.  All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.

 

2. EXCHANGES

2.1 If when you receive your product(s), you are not completely satisfied (if eligible - see 1.1 above) you may return the items to us, within 7 days for exchange or refund. Returns will take approximately 7 working days for the process once the goods have arrived.

2.2 Items for exchange must be in their original packaging with all packaging materials, unworn, unwashed, unsoiled and scent-neutral. If our labels are removed from the product, the warranty becomes void. We strongly recommend that you fully insure your package that you are returning. We suggest using a service with a proof of delivery. BRYD.STYLE will not be held responsible for items lost or damaged in transit.

2.3 If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’ below. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.

2.4 All shipping back to us is paid for by the customer. We are unable to refund postal fees. Any product returned and found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

 

3. DAMAGED/FAULTY ITEMS

3.1 At BRYD.STYLE we produce our items with care and love. Unfortunately, from time-to-time damage in trasit or crafting faults can and do occur. If you think your product has suffered damage or has a fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.

 

4. HOW TO MAKE A RETURN

4.1 Please contact us via our form to confirm eligibility (see 1.1 above), notify us of the request and to obtain a return address.

4.2 Please send your item, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the address provided in the email from 4.1 above.

 

5. NON-RETURNABLE

5.1 For reasons of hygiene and public health, refunds/exchanges are not available for used (this does not apply to faulty goods – faulty products will be exchanged like for like), discounted or end-of-line products.